1. Information We Collect

We collect personal information including your name, contact details, identification documents, booking history, and payment information. This information is necessary for processing reservations, ensuring guest safety, and providing quality resort services.

2. How We Use Your Information

  • Process and manage room reservations and bookings
  • Facilitate check-in and check-out procedures
  • Process payments and maintain billing records
  • Communicate with you regarding your stay, promotions, or resort updates
  • Improve our services and enhance guest experience
  • Comply with legal and regulatory requirements

3. Information Security

We implement appropriate security measures to protect your personal information. Access to your data is restricted to authorized resort personnel only.

4. Data Sharing

We do not sell or share your personal information with third parties except as required for service delivery (e.g., payment processing, government requirements) or as required by law.

5. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for certain data processing activities, subject to legal and contractual restrictions.

6. Contact Us

For privacy-related inquiries or to exercise your rights, please contact us at privacy@eljoysresort.com or visit the resort front desk.

7. Updates to Privacy Policy

We may update this privacy policy periodically. Significant changes will be notified to you via email or through our website.